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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results Renee Evenson Special edition
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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results
Renee Evenson
Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.
304 pages
| Medien | Bücher Taschenbuch (Buch mit Softcover und geklebtem Rücken) |
| Erscheinungsdatum | 12. September 2012 |
| ISBN13 | 9780814420324 |
| Verlag | HarperCollins Focus |
| Seitenanzahl | 304 |
| Maße | 149 × 224 × 19 mm · 340 g |
| Sprache | Englisch |
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