Customer Service Representatives

This book tries to bring together the important information for a last minute preparation in as low as 60 minutes for a career in Customer Service. In this book you will find the most frequently asked job interview questions for both support center and call center environments. It covers questions related to excellent customer service, respecting the customer's time, customer development, workflows, processes and business needs, customer relations, problem resolution, time management, effective customer service, customers' expectations, customers inquiries, customer feedback, resolve problems. It has been well written to make it a very quick read. It also covers non-technical, HR and Personnel questions in brief.