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Assessing Service Quality: Satisfying the expectations of library customers 3. Ausgabe
Peter Hernon
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Assessing Service Quality: Satisfying the expectations of library customers 3. Ausgabe
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| Medien | Bücher Taschenbuch (Buch mit Softcover und geklebtem Rücken) |
| Erscheinungsdatum | 31. Mai 2015 |
| ISBN13 | 9781783300594 |
| Verlag | Facet Publishing |
| Seitenanzahl | 232 |
| Maße | 280 × 218 × 15 mm · 610 g |
| Sprache | Englisch |
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